TESTIMONIALS
Southern Rock Restaurants, LLC is a licensed franchisee of McAlister’s deli with over 150 locations in 13 states and recognized as not only the largest franchise in the McAlister’s system but also the largest in all of GOTO foods platform of 7 brands. Southern Rock is an award-winning company recognized twice as the fastest growing franchise in the nation by Franchise Times. With the growth of both organic locations and over a dozen acquisitions the needs of our business has been two-fold; the service required to serve the day to day needs of reliable processing and secondly the needs to prepare and activate new and transitioning locations in an expeditious manner. The prior merchant processor despite its large size and agreement to serve all of GOTO Foods simply couldn’t meet these service demands, we really wanted a concierge type service and felt we deserved to have that with the amount of processing we were doing.
So, the search began, after an exhaustive search we were reminded by our tech support that the original franchisee had used the services we now refer to as Secure Stream Pay Solutions and they had a long 10-year reputation for their high level of service and sense of urgency, not to mention they promised they could deliver an even better price to process. I moved the business for the service and have been impressed not only that they have delivered day and night on any challenges that have arisen, but also have been able to beat the pricing. We have recommended them to hundreds of merchants over the last 7 years, all have reported to be very happy.
Merchant: Southern Rock Restaurants, LLC
Merchant contact: Lisa Mathis, CFO and Owner
Length of time: 13 years with Southern Rock and 7 years with Secure Stream
“Prince Oil Company has successfully used payment processing from SecureStream Pay Solutions for approximately five years. During this time, we have received excellent customer service of the highest quality from your company and especially your representative, Mr. Eugene Oliver. I can’t say enough about how helpful Mr. Oliver has been in all the inquiries that I have had regarding processing issues.
It is evident that your company is committed to ease of processing for your customers, with terminal support, up-to-date equipment, and transaction management. Thank you for your outstanding performance and partnership with Prince Oil Company and its affiliates over the years and we look forward to many more years of our partnership continuing.
SecureStream Pay Solutions is truly an extension of our company team!”
Kathy P. | Prince Oil Company
Eugene manages our merchant pay accounts for our six restaurant locations. We switched to him a few years ago on the high recommendation of a fellow restaurant multi-unit owner. We have enjoyed consistent service, prompt and effective response times, and great counsel from an expert in the industry. Very satisfied.
Gant S. | McAlister’s Deli
“The processing has been great, fast, and dependable. We would recommend the processor to anyone looking for great service.”
JD L. | Carthage Junction
“COMPEL4 is a financial documentation company performing financial statements, balance sheets, accounts payable and other valuable insights for its clients servicing over a half billion in transactions. We have helped our clients in their search for the service levels respective to the hospitality they serve. Eugene and other service representatives have always executed a very high sense of urgency to respond to any issue whether at a specific location or to assist a guest. The typical 800 numbers offer lots of lag time and lost productivity and SecureStream Pay Solutions help cut through that red tape to find resolutions much quicker. Furthermore, the pricing is the lowest we have found in the industry, truly the best in savings and service like they say! We have transitioned and recommended transitions to over 300 locations successfully.”
Kelly Sellers | COMPEL4
“SecureStream Pay Solutions, and specifically Eugene Oliver, are a valuable partner for our business. We realized trust cost savings by moving to SecureStream and they continue to work to find ways for us to reduce our processing costs. The customer service is unparalleled; I can call Eugene any time and he springs into action with whatever we need. With 80 restaurants to manage, I appreciate having direct access to a responsive and caring individual as opposed to going through a 1-800#. Trusting SecureStream to handle our merchant account processing was one of the best vendor decisions I’ve made in 25 years in the restaurant industry.”
Mandy M. | McAlister’s Deli